FAQ

All tours require reservations. Please reserve through this website.

You can reserve our tours from six months prior to the date of the tour.

Please contact us through the address shown on this website. For any last-minute cancellations or urgent notices, please make a phone call.

(President, Saaya Takemoto: TEL +81-90-5281-4421/ Available from 10 am to 7 pm)

We do not have waiting lists. Whenever there is a cancellation, the opening will be shown on the website.

The charge for cancellation requested by a customer is the following. Any requests after our available hours will be considered the next day.

More than three days before the tour: No cancellation charge.

Two days before the tour:  20% of the tour fee.

One day before the tour: 50% of the tour fee.

The day of the tour: 100% of the tour fee.

For most tours, the minimum number is one person. If two or more people are required, it will be noted on the tour page.

The majority of our guests participate on their own. Feel free to join us!

Children are always welcome! The age qualification is noted on each tour page.

Please be at the meeting point at least 10 minutes before the tour starts.

We start registration 30 minutes before the tour starts.

Appropriate clothing differs depending on the season and tour and will be noted on each tour page. Feel free to contact us if you have any questions.

Please pay by cash at the registration on the day of the tour.

The tour will be canceled if it rains. In that event, we will inform those who have made a reservation earlier than two hours before the tour.

Your safety throughout the trip is our priority. However, in the event of an accident involving injury, our accident insurance will cover the burden of medical bills and other expenses related to your injury.

Please make a phone call to your accompanying staff, whose number will be noted on your reservation email message.

Please select “cancel email delivery” in the contact form and send.

For more questions:

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